Job Description

We are looking for a full-time Account Manager to join our hybrid team in Ottawa or Hamilton. Our Account Managers work closely with our Client Services Lead to manage day-to-day client relationships and project delivery. They liaise between clients and our creative team, keeping projects organized, on strategy, on budget and on schedule. The ideal candidate has 2+ years of relevant experience in account management, client services or a similar agency environment. They are strategic, organized, detail-oriented and comfortable managing multiple priorities in a fast-paced agency environment. They are collaborative, proactive and confident taking ownership of day-to-day responsibilities while working closely with our Client Services Lead.

You Are

A Team Player

You collaborate, communicate clearly and know when to lead, support or ask for help.

Strategic

You think beyond the task, connect the dots and keep the bigger picture in mind.

Motivated

You take initiative, stay organized and keep things moving, even when priorities shift.

Detail-Oriented

You care about the little things and take pride in delivering polished, accurate work.

Client-Focused

You build strong relationships, understand client needs and help turn them into great work.

Primary Responsibilities:

    • Build and maintain strong, trusted relationships with clients
    • Present concepts, strategies and final deliverables to clients
    • Monitor project progress, budgets, timelines and deliverables
    • Develop and manage project timelines and deadlines
    • Coordinate resources and guide team members to keep projects moving
    • Understand the scope, objectives and priorities of each client account
    • Provide strategic input into proposals, campaigns, strategies and deliverables
    • Analyze and interpret data and translate findings into actionable recommendations
    • Schedule and lead client meetings, presentations and internal working sessions
    • Establish a shared understanding of objectives between clients and the creative team
    • Set and communicate clear deadlines for key tasks, balancing client needs with team capacity and quality standards
    • Identify potential risks, roadblocks or scope changes and proactively address them

Qualifications:

    • 2+ years of experience in account management, client services or a similar agency environment
    • Excellent time management, organization and prioritization skills
    • Strong written and verbal communication skills
    • Strong analytical, problem-solving and decision-making skills
    • Confident presentation and negotiation skills
    • Experience managing multiple projects, priorities, timelines and deadlines
    • Strong client service skills and a proactive, solutions-oriented approach
    • Ability to collaborate effectively with clients, creative teams and senior team members
    • Strong business acumen and conflict-resolution skills
    • Understanding of project scope, budgets, timelines and resources
    • Ability to maintain a broad understanding of client accounts and ongoing projects
    • A proactive approach to identifying client needs, opportunities and potential challenges

About Cinnamon Toast

Cinnamon Toast is a full-service marketing agency. Through transformational branding, data-driven advertising campaigns, charismatic content, and strategic website design and development, we achieve standout results to solve our clients’ challenges.

We are focused on investing in our employees and company culture. We have worked hard to develop a diverse, collaborative, and team-oriented environment.

Our perks and benefits include:

  • Health benefits (after 6 months)
  • Annual team-building getaways
  • Annual learning budget ($500)
  • Ongoing career and skill development opportunities
  • Exposure to a diverse range of projects and industries

Diversity & Inclusion

We are committed to upholding a safe and supportive workplace where employees feel valued and comfortable to be their truest selves. As an equal opportunity employer, we encourage applications from women, minorities, and people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; only candidates selected for interviews will be contacted.